> ## Documentation Index
> Fetch the complete documentation index at: https://docs.houdiniswap.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Partner FAQs

## **Commission & Monitoring**

<AccordionGroup>
  <Accordion title="How are payouts handled, in which tokens, and how often do they occur?">
    Commissions are paid in **USDC**.

    Earnings accumulate automatically as eligible swaps settle and are reflected in:

    * Commission Balance
    * Withdrawable Balance

    Withdrawals are initiated manually by the partner through the dashboard.

    There is no automatic payout schedule. Funds are available for withdrawal once reflected as withdrawable.

    See: **Earnings & Dashboard**
  </Accordion>

  <Accordion title="Can we monitor our volume and collected fees in real time?">
    The [Partner Dashboard](https://app.houdiniswap.com/partner/login) displays:

    * All-time volume
    * Swap count
    * Commission balance
    * Withdrawable balance
    * Daily and monthly charts

    Metrics are available directly in the portal.

    See: **Earnings & Dashboard**
  </Accordion>
</AccordionGroup>

## **Operational & Support**

<AccordionGroup>
  <Accordion title="What should be done if a user’s transaction gets stuck?">
    A stuck transaction can have multiple causes, including:

    * Network congestion
    * Liquidity provider maintenance
    * Compliance review
    * Routing delays

    **Recommended process:**

    1. Confirm the transaction hash and Order ID.
    2. Check order status via the status endpoint.
    3. If the issue is not resolved automatically, escalate to Houdini support with the Order ID.

    Partners may choose one of two models:

    * Redirect users directly to Houdini support.
    * Handle first-line support internally and escalate cases to Houdini when needed.
  </Accordion>

  <Accordion title="How quickly are transaction-related issues resolved?">
    Resolution time depends on the underlying cause.

    Examples:

    * Network congestion: typically minutes
    * Liquidity provider maintenance: minutes to hours
    * Compliance review: case-dependent

    There is no fixed SLA for all scenarios.

    Critical partner escalations are handled through direct communication channels.
  </Accordion>
</AccordionGroup>

## **Product Scope & Customization**

<AccordionGroup>
  <Accordion title="Is the multi-swap feature available at the API level?">
    No. Multi-swap is not currently available via the public API.

    If API-level multi-swap support becomes available, it will be reflected in the Developer Hub documentation.
  </Accordion>

  <Accordion title="Can we randomize the CEXes used for private swaps at the API level?">
    Yes.

    API partners can enable **route rotation** for private swaps.

    When rotation is enabled:

    * The route used for the previous user is excluded from selection.
    * The routing engine selects the next best available route.
    * Selection is constrained by a configurable price deviation threshold defined in the API request.

    If no alternative routes exist within the defined deviation threshold, the original route is returned to the rotation pool and routing continues normally.

    This ensures:

    * Users are not consistently routed through the same execution path.
    * Pricing remains within acceptable limits defined by the partner.

    Route rotation and deviation thresholds are controlled via API parameters.

    See: **Private Swap Flow** and **Routing Types** in the API documentation.
  </Accordion>

  <Accordion title="Can we add new assets ourselves using the Houdini API?">
    Asset and network support is managed by Houdini.

    If additional tokens or chains are required, contact the team to request integration.

    See: **Tokens & Networks**
  </Accordion>
</AccordionGroup>

## **Risk & Compliance**

<AccordionGroup>
  <Accordion title="Does Houdini conduct independent transaction screening, or is compliance fully handled by the CEXs?">
    Houdini Swap is a non-custodial liquidity aggregator. We do not pool funds and we do not operate mixer contracts.

    Compliance enforcement is built into the routing perimeter and executed through vetted exchange partners.

    * Primary screening is performed by execution partners at the deposit stage using real-time AML/AFT screening tools.
    * Houdini maintains a strict partner due diligence process (KYB requirements, compliance officers and policies, law enforcement cooperation).
    * Houdini also enforces structural safeguards such as transaction limits and geo restrictions.

    See: **Privacy & Compliance**
  </Accordion>

  <Accordion title="What happens if a bad actor is involved in a swap, and who is responsible?">
    If a deposit is linked to sanctioned wallets or illicit activity, the execution partner may freeze, reject, or investigate the transaction under their compliance obligations and applicable law.

    Houdini’s role is to ensure swaps route only through compliant partners and to enforce platform-level safeguards, including:

    * Partner oversight and continuous review
    * Transaction limits
    * Blocking access from restricted jurisdictions

    Responsibility and handling procedures are further defined in the partner agreement.

    See: **Privacy & Compliance**
  </Accordion>

  <Accordion title="How do Houdini private swaps comply with US jurisdiction?">
    Houdini applies perimeter controls designed to prevent usage from restricted jurisdictions.

    * Access from the US and EU sanctioned countries is blocked on the website.
    * Private swaps route through vetted partners that maintain internal auditability and comply with lawful requests.

    API partners must ensure their own distribution complies with applicable laws and must pass required compliance signals through request headers as documented.

    See: **Privacy & Compliance** and **API Compliance Headers**
  </Accordion>
</AccordionGroup>

## Security & Audit

<AccordionGroup>
  <Accordion title="Why hasn’t Houdini been audited yet, while competitors such as Li.Fi and 1inch have been audited?">
    Houdini is currently in the process of obtaining **SOC 2 certification with Deloitte**, focused on security, availability, and operational controls.

    For detailed security documentation or enterprise discussions, contact the Houdini team.
  </Accordion>
</AccordionGroup>