Functionality & Usage
What is Houdini Swap and how does it work?
What is Houdini Swap and how does it work?
What is the difference between a Standard Swap and a Private Swap?
What is the difference between a Standard Swap and a Private Swap?
Executes through a single routing path. Faster and typically lower cost.Private Swap
Uses an additional routing step to break the direct on-chain link between sender and recipient. This improves privacy but may take longer and cost slightly more.
How do cross-chain swaps work?
How do cross-chain swaps work?
Who are the exchange partners involved?
Who are the exchange partners involved?
Why does Houdini use partners instead of only smart contracts?
Why does Houdini use partners instead of only smart contracts?
- Broader asset coverage
- Better pricing across routes
- Optional privacy-focused routing
Does Houdini Swap ever take custody of my funds?
Does Houdini Swap ever take custody of my funds?
Funds are always handled by the underlying protocol or exchange involved in the selected route.
Trust, Safety & Legitimacy
Is Houdini a mixer?
Is Houdini a mixer?
Is Houdini legitimate and safe?
Is Houdini legitimate and safe?
Timing & Delays
How long does a swap usually take?
How long does a swap usually take?
Why is my swap delayed?
Why is my swap delayed?
- Network congestion
- Liquidity availability
- Routing complexity
- Processing queues on partner platforms
My transaction is confirmed but not completed. Why?
My transaction is confirmed but not completed. Why?
Can swaps complete faster sometimes?
Can swaps complete faster sometimes?
Can I speed up a pending swap?
Can I speed up a pending swap?
Errors, Mistakes & Recovery
What information does support need?
What information does support need?
- Order ID
- Deposit transaction hash
- Sending address
- Receiving address
I entered the wrong receiving address. Can I change it?
I entered the wrong receiving address. Can I change it?
What if I send the wrong token or wrong network?
What if I send the wrong token or wrong network?
What does 'Order Expired' mean?
What does 'Order Expired' mean?
Can I resend funds to fix a mistake?
Can I resend funds to fix a mistake?
Additional deposits will be refunded where possible.
Can I cancel a swap?
Can I cancel a swap?
Privacy & Visibility
Can I send from an exchange?
Can I send from an exchange?
Are there wallets I should avoid?
Are there wallets I should avoid?
Can I track my Private Swap on a block explorer?
Can I track my Private Swap on a block explorer?
Why can’t I see a direct link between sender and receiver?
Why can’t I see a direct link between sender and receiver?
What information does Houdini store?
What information does Houdini store?
Does Private Swap make me anonymous?
Does Private Swap make me anonymous?
Fees & Rates
What fees do I pay?
What fees do I pay?
Why is the received amount slightly different?
Why is the received amount slightly different?
Do Private Swaps cost more?
Do Private Swaps cost more?
Why was my final amount lower than quoted?
Why was my final amount lower than quoted?
Exchange Partner Questions
Why did I receive funds from a KuCoin or Binance wallet?
Why did I receive funds from a KuCoin or Binance wallet?
Why are you using that exchange?
Why are you using that exchange?
I don’t want to complete KYC with a partner. Can you reverse it?
I don’t want to complete KYC with a partner. Can you reverse it?
I contacted your partner and they’re not responding. What now?
I contacted your partner and they’re not responding. What now?
DEX Delays & Reverts
Why did my DEX swap fail?
Why did my DEX swap fail?
Why did it take so long and then fail?
Why did it take so long and then fail?
Are reverted swaps lost?
Are reverted swaps lost?
Support
When should I contact support?
When should I contact support?
How do I contact support?
How do I contact support?
- The help widget on houdiniswap.com
- Telegram: t.me/HoudiniSwapSupport_bot