Tiers, Commission & Monitoring
How do I get Pro tier?
How do I get Pro tier?
All accounts start on Free. Pro comes with higher rate limits, which can be customized per agreement.Upgrades are handled manually. Contact the Houdini team through the Partner Portal to request one.See: Rate Limits & Tiers
How are payouts handled, in which tokens, and how often do they occur?
How are payouts handled, in which tokens, and how often do they occur?
Commissions are paid in USDC.Earnings accumulate automatically as eligible swaps settle and are reflected in:
- Commission Balance
- Withdrawable Balance
Can we monitor our volume and collected fees in real time?
Can we monitor our volume and collected fees in real time?
The Partner Dashboard displays:
- All-time volume
- Swap count
- Commission balance
- Withdrawable balance
- Daily and monthly charts
Operational & Support
What should be done if a user's transaction gets stuck?
What should be done if a user's transaction gets stuck?
A stuck transaction can have multiple causes, including:
- Network congestion
- Liquidity provider maintenance
- Compliance review
- Routing delays
- Confirm the transaction hash and Order ID.
- Check order status via the status endpoint.
- If the issue is not resolved automatically, escalate to Houdini support with the Order ID.
- Redirect users directly to Houdini support.
- Handle first-line support internally and escalate cases to Houdini when needed.
Product Scope & Customization
Is the multi-swap feature available at the API level?
Is the multi-swap feature available at the API level?
Yes. You can create and manage multiple swaps in a single batch, using CEX or private routing, through the Partner API.See: Multi-Swap
Can we randomize the CEXes used for private swaps at the API level?
Can we randomize the CEXes used for private swaps at the API level?
Yes. API partners can enable route rotation for private swaps.When rotation is enabled:
- The route used for the previous user is excluded from selection.
- The routing engine selects the next best available route.
- Selection is constrained by a configurable price deviation threshold defined in the API request.
- Users are not consistently routed through the same execution path.
- Pricing remains within acceptable limits defined by the partner.
Can we add new assets ourselves using the Houdini API?
Can we add new assets ourselves using the Houdini API?
Asset and network support is managed by Houdini. If additional tokens or chains are required, contact the team to request integration.See: Tokens & Networks
Risk & Compliance
How does the integration model work?
How does the integration model work?
Partners integrate through the Houdini Partner API:
- Partner: builds the UI and sends API requests.
- Exchange providers: execute the swap, run AML/KYT screening, hold funds while the swap is in progress, and issue refunds.
- Houdini: non-custodial. Handles routing, orchestration, order records and user support.
Does Houdini conduct independent transaction screening, or is compliance fully handled by the CEXs?
Does Houdini conduct independent transaction screening, or is compliance fully handled by the CEXs?
Houdini Swap is a non-custodial liquidity aggregator. We do not pool funds and we do not operate mixer contracts.Compliance enforcement is built into the routing perimeter and executed through vetted exchange partners:
- Primary screening is performed by execution partners at the deposit stage using real-time AML/AFT screening tools.
- Houdini maintains a strict partner due diligence process (KYB requirements, compliance officers and policies, law enforcement cooperation).
- Houdini also enforces structural safeguards such as transaction limits, geo restrictions and sanctioned-address checks at the API level.
How does AML screening work across both legs of a private swap?
How does AML screening work across both legs of a private swap?
Each provider runs its own KYT screening on the funds it receives:
- Exchange 1 screens the original sender wallet and source asset.
- Exchange 2 screens the funds it receives from the first leg.
Is KYC required?
Is KYC required?
No upfront KYC. The model is KYT first: deposits are screened on-chain as they arrive.KYC and enhanced due diligence (EDD) are triggered only when risk is flagged. The provider that flagged the transaction collects and verifies the user’s information.
How are failed or flagged transactions refunded?
How are failed or flagged transactions refunded?
If a deposit is flagged, the provider asks the user to complete KYC:
- If the user passes, the swap goes ahead.
- If not, the provider refunds the funds, less network fees.
What happens if a bad actor is involved in a swap, and who is responsible?
What happens if a bad actor is involved in a swap, and who is responsible?
If a deposit is linked to sanctioned wallets or illicit activity, the provider holding the funds applies its own AML policy under its compliance obligations and applicable law. Depending on the case, it may:
- Hold the funds
- Request KYC/EDD
- Refund the funds
- Freeze and report the funds where required by law
- Partner oversight and continuous review
- Transaction limits
- Blocking access from restricted jurisdictions
- Rejecting sanctioned destination addresses at the API level (
422 ADDRESS_TO_SANCTIONED)
How do Houdini private swaps comply with US jurisdiction?
How do Houdini private swaps comply with US jurisdiction?
Houdini applies perimeter controls designed to prevent usage from restricted jurisdictions:
- Access from the US and EU sanctioned countries is blocked on the website.
- Private swaps route through vetted partners that maintain internal auditability and comply with lawful requests.
Security & Audit
Why hasn't Houdini been audited yet, while competitors such as Li.Fi and 1inch have been audited?
Why hasn't Houdini been audited yet, while competitors such as Li.Fi and 1inch have been audited?
Houdini is currently in the process of obtaining SOC 2 certification with Deloitte, focused on security, availability, and operational controls.For detailed security documentation or enterprise discussions, contact the Houdini team.